WHO CAN HELP ME ACCESS INFORMATION ON SERVICES TO KEEP ME SAFE AT HOME?
Bassetlaw, Newark and Sherwood Community Safety Partnership
Telephone: 01909 533153
Email: gerald.connor@bassetlaw.gov.uk
Community Outreach Advisor
Tel: 01777 709650
Email: lgoad@retfordactioncentre.org.uk
Website: www.retfordactioncentre.org.uk/outreach.htm
First Contact Signposting Scheme
Tel: 01777 709650
Email: jbullock@retfordactioncentre.org.uk
Website: www.retfordactioncentre.org.uk/first%20contact.htm
Retford Resource Centre
Tel: 01777 862745
Website: www.retfordactioncentre.org.uk/resource_centre.htm
HOW CAN I KEEP WARM AT HOME?
Energy Efficiency
Advice and Information about Grants
Tel: 0800 512012
EAGA Partnership
Tel: 0800 181667
(Warm Front Scheme)
WHERE CAN I GET HELP WITH MONEY?
Bassetlaw Citizens Advice Bureau
Central Avenue, Worksop, S80 1EJ
Telephone: 01909 476049
Fax: 01909 530566
Website: www.citizenadvice.org.uk
Bassetlaw District Council - Council Tax
Worksop Tel: 01909 533234/533461/533258
Bassetlaw District Council - Housing Benefits
Retford Tel: 01777 713855
Worksop Tel: 01909 533287/533710
Benefits Advice & Information
Local Pension Service Dept for Work and Pensions
Tel: 01623 492303
• Advice and information on all social security benefits including: Attendance allowance, Disability living Allowance, Pension credit, Carers Allowance, Housing and Council Tax Benefit
• Free and confidential home visiting service
Bircotes Citizens Advice Bureau
The Information Centre, Bircotes, DN11 8JP
Coal Industry Social Welfare Organisation (CISWO)
The Old Rectory, Rectory Drive, Whiston, Rotherham, South Yorkshire, S60 4JG
Telephone: 01709 728115
Fax: 01709 839164
Email: ken.mosley@ciswo.org.uk
Website: www.ciswo.org.uk/home.htm
CISWO is a national charity which has a focus on the key role of delivering community and personal welfare services within mining and former mining communities.
County Contact
Retford Tel: 01777 713800
Worksop Tel: 01909 533713
Disability Information Link - Bassetlaw
Eastgate Resource Centre, Albion Close, Worksop, S80 1RA
Telephone: 01909 474144
For disabled people and carers. Information on local services, benefits, support groups, equipment, employment, education and leisure. Aims to link people with organisations both locally and nationally.
Nottingham and District Pre-Retirement Council
144a High Road, Beeston, Nottinghamshire, NG9 2LN
Telephone: 0115 922 3824/07790 851584
Email: linda-phil@nottinghampre-retireme.fsnet.co.uk
Website: www.ndprc.org.uk
We provide courses covering topics such as health, finance, legal advice, consumer rights, benefits and income tax. We also offer Peace of Mind courses aimed at those over 65 and those with aged parents.
Nottinghamshire Welfare and Rights Sevice
Telephone: 0845 6015943
Provides a telephone advice line on all social security benefit matters every weekday. You can leave a message between 11am and 1pm, calls are returned the same day. The Welfare Rights Service also provides a number of leaflets about benefits and how to claim them, including information about carer's allowance and attendance allowance.
They also hold advice sessions in each district area. To find out where your nearest session is located, to make an appointment, or to order any of our leaflets or booklets telephone: 0115 9774018, or email us at welfare.rights@nottscc.gov.uk or visit our website at www.nottinghamshire.gov.uk/benefitsadvice
seniorconcessions.co.uk
Email: info@seniordiscounts.co.uk
Website: www.seniordiscounts.co.uk
Seniorconcessions.co.uk helps senior citizens find and benefit from many discounts and other concessions available to them, and encourages businesses to introduce new concessions to this important market.
Trading Standards Consumer Direct
Tel:0845 4040506
Veterans Welfare
Telephone: 0800 169 2277
Email: veterans.help@spva.gsi.gov.uk
Website: www.veterans-uk.info
The Service Personel and Veterans Agency (SPVA) provides support to anyone who has served in HM Armed Forces, even for just a day. Providing advice on benefits, compensation payments, pensions, employment and much more.
Worksop & District Credit Union
To be a key player in tackling financial exclusion
62A Bridge Street, Worksop, S80 1JA
Telephone: 01909 500575 (answerphone)
Serves Creswell, Whitwell, Worksop and surrounding district
For information and a membership pack please call the above number
WHERE CAN I GET PENSIONS ADVICE?
Your Pension Centre
The Pension Service, PO Box 13, Birmingham, B99 1AP
Telephone: 0845 606 0265
Fax: 0116 2481295
Textphone (for those with speech or hearing difficulties): 0845 606 0285
Opening Hours: Monday to Friday 8am to 8pm
New State Pensions Claims
8am to 8pm Monday to Friday, 9am to 1pm Saturday
Telephone: 0800 731 7898
Textphone: 0800 731 7339
New Pension Credit Claims
8am to 8pm Monday to Friday, 9am to 1pm Saturday
Telephone: 0800 99 1234
Textphone: 0800 169 0133
Pensions paid by direct debit payment into an account
8am to 8pm Monday to Friday
Telephone: 0845 301 3011
Textphone: 0845 301 3012
You should telephone, email or write to your pension centre if you have a question about entitlement you are already receiving or if you want to arrange to talk to us face to face
WHERE CAN I GET HELP WITH HEALTHCARE/FALLS?
For Nurse Advice and Health
Information
NHS DIRECT
TEL: 0845 4647
For Falls
Single Point of Access (S.P.A )
Tel: 01777 274422
Home Call - Alarm Service
Lifeline emergency call system including Telecare. The service is available to all Bassetlaw residents 60 years and over (younger residents with a disability may be eligable). An initial assessment is completed to establish level of service required.
• There may be a charge for this service
For more information please contact
A1 Housing Supported Housing Warden Service
Tel: 01909 533192
SeniorLink
Tel: 01623 863034/01623 882562
Website: www.careandcomfort.org.uk
HOW CAN I FIND OUT ABOUT HOUSING OPTIONS?
Housing Choice Case Worker
Advice, support and information for older people on housing related issues.
Contact: Jayne Bullock or Alan Portwood
Tel: 01777 709650
Email: housing@retfordactioncentre.org.uk
A1 Housing
Offers advice and help with applying for Council Housing, and with housing with other Registered Social Landlords in the Bassetlaw area.
Area Office West Tel: 01909 533426 (Worksop) or
Area Office East Tel: 01777 713202 (Retford)
WHERE CAN I GET A WHEELCHAIR?
Shop Mobility
Worksop Tel: 01909 479070
Retford Tel: 01777 705432
Dial A Trip in Tuxford
Tel: 01777 872501
Care Matters in Retford
Tel: 01777 708595
For a Permanent Wheelchair
(An Assessment is required)
Single Point of Access (S.P.A )
Tel: 01777 274422
WHO CAN HELP ME WITH SAFETY IN MY HOME?
Nottinghamshire Fire & Rescue
Retford Tel: 01777 706607
Worksop Tel: 01909 485616
• Free home safety check
• Free smoke alarms with 10 year batteries
• Free deaf smoke alarms
Nottinghamshire Police
Crime Reduction Manager
Tel: 01909 500999
Advice and information on crime reduction including:
• Alarms
• Security devices
• Property marking
Crime Stoppers
Tel: 0800 555111
WHO CAN HELP ME TO MANAGE MY LONG TERM CONDITION?
Staying Well Expert Patients Programme
The staying Well Expert Patients Programme is a six week course for anyone living with a long term health condition.
Its aims are to help you take control of your health by learning new skills to manage your condition better on a daily basis.
Each session lasts for two and a half hours and is facilitated by trained tutors who are themselves living with a long term condition.
The Staying Well programme complements existing health care programmes and treatments, empowering participants to be more informed and better able to develop partnerships with their medical practitioners.
TOPICS COVERED BY THE PROGRAMME
* Dealing with pain and extreme tiredness.
* Coping with feelings of depression.
* Relaxation techniques and exercise.
* Healthy eating.
* Communicating with family, friends and professionals.
* Planning for the future.
Contact: Dave or Anita on 01777 709650
Email:dbacon@retfordactioncentre.org.uk
Website: www.retfordactioncentre.org.uk/staying%20well%20(epp).htm
Bassetlaw Self Help Link
The Self Help Link is part of the Retford Community Link.
Our aim is to offer support to the following:- existing Self-Help groups and contacts
- people who are hoping to start a new Self Help group
- individuals acting as a Self Help contact
- people wishing to share their experiences
- people who would like some help and support
Contact: Dave Bacon on 01777 709650
Email:dbacon@retfordactioncentre.org.uk
For a list of groups click on the link below
Website: www.retfordactioncentre.org.uk/self_help_self_help_list.htm
WHERE CAN I FIND GP REFERRAL OR CARDIAC REHABILITATION EXERCISE CLASSES?
BIRCOTES LEISURE CENTRE - TEL: 01302 743979
Monday 09:00am -10:00am - GP Referral Exercise Class
Tuesday 12:00 noon -13:00pm - Cardiac Rehabilitation Exercise Class
Thursday 09:00am -10:00am - GP Referral Exercise Class
RETFORD - LEISURE CENTRE TEL: 01777 706500
Monday 08:15am - 09:00am - Aqua Fit
Tuesday 12:45pm - 13:30pm - Chair Based Exercise Class
Tuesday 13:30pm - 14:30pm - Tai-Chi
Wednesday 14:00pm - 15:00pm - Cardiac Rehabilitation Exercise Class
Thursday 13:30pm -15:00pm - Yoga
Friday 12:45pm - 13:30pm - Chair Based Exercise
WORKSOP - LEISURE CENTRE TEL: 01909 473937
Tuesday 15:00pm - 16:00pm - Cardiac Rehabilitation Exercise Class
Wednesday 13:30pm - 14:30pm - Cardiac Rehabilitation Exercise Class
Wednesday 15:00pm - 16:00pm - GP Referral Exercise Circuit Class
Thursday 11:00am - 11:30am - GP Referral Exercise Spin Class
Thursday 11:30am - 12:15pm - GP Referral Exercise Swim Class
Contact your doctor about joining the G.P. Referral or Cardiac Rehabilitation Scheme. Alternatively speak to the Leisure Centre's GP Referral Staff.
HOW CAN I GET SOME HELP WITH ADAPTATIONS AND SOCIAL CARE?
Bassetlaw Adult and Social Care can arrange for essential home adaptations.
Other services include:
• Personal care within your own home
• Day care
• Help with discharge from hospital
• Meals At Home
• Disability equipment
Tel: County Contact
Worksop 01909 533713
Retford 01777 713800
Preventative Adaptations Scheme
The scheme alows people to request minor adaptations such as:
grab rails, stair rails, hand rails and half steps
Tel: 01909 535128
WHERE CAN I GET SOME HELP AROUND THE HOME?
D.Y.N.A.H (DO YOU NEED A HAND)
Services include:
• Gardening
• Decorating
• Minor Repairs
• Household Removals
• Landscaping
• One off Cleaning support
All of the above is provided through an individual assessment and a quote is given for the work.
Tel: 01909 478913 or Tel: 01246 241108
POPPY CALLS
Services include:
• Putting up shelves, curtain rails or grab rails
• Changing light bulbs and tap washers
• Fitting door and window locks and other security items
• Fitting and testing home smoke detectors
• Advice on energy saving measures
• Installing a care phone
• Small repairs
• Moving furniture
• Hanging/repairing doors
• Maintinance of garden structures and sheds
• Decorating
• Hardstanding and ramps for electric powered vehicles
To be eligible for this service you must have served in the Forces for at least 7 days, or be the dependant of someone who has served; this includes widows and widowers.
Tel: 01480 478 031
This service is free to people of all ages who meet with the above criteria of The Royal British Legion.
Refuse Collection
Telephone: 01909 534501
Bassetlaw District Council provides Assisted Refuse Collection for elderley and disabled residents.
HOW CAN I GET OUT AND ABOUT?
Bassetlaw Community Car Scheme
Tel: 01777 709650
Email: jbullock@retfordactioncentre.org.uk
Website: www.retfordactioncentre.org.uk/car_scheme.htm
Bassetlaw District Council - Accessible Taxis
Information regarding taxi firms with wheelchair accessible vehicles is available
Licensing Unit, Queens Buildings, Potter Street, Worksop S80 2AH
Telephone: 01909 533283
Email: amanda.webster@bassetlaw.gov.uk
Website: www.bassetlaw.gov.uk
Dial A Trip in Tuxford
Tel: 01777 872501
Dial-A-Ride (Retford and Sherwood)
Tel: 0800 626254
Email: dialaride@nottscc.gov.uk
Transport to Health
Tel: 08449 800014
WHERE CAN I GET TRAVEL INFORMATION?
Traveline
Telephone: 0871 200 2233
Website: www.traveline.org.uk
National Rail Enquiries
Telephone: 08457 48 49 50
Website: www.nationalrail.org.uk
Free Concessionary Travel Scheme
Who is eligable?
From 6th April 2010 there will be a change in the age at which people qualify for a concessioary pass. The change is linked to equalising the pension age of men and women to 65. People who reach the age of 60 before 6th April or qualify on the grounds of disability are not affected by this change. To qualify you must be a resident in England.
When can you use your pass?
The National Concessionary Pass allows you to enjoy free off-peak travel on local buses anywhere in England. The national free entitlement operates between 9.30am and 11pm Monday to Friday and all day at the weekends and on public holidays.
How do you apply for your travel pass and how much does it cost?
The concessionary travel passes are initially free of charge, however if you lose your pass a fee may be charged for the replacement. Contact Bassetlaw District Council on 01909 533533 for details.
WHO CAN TELL ME ABOUT LOCAL GROUPS AND CLUBS?
For a list of groups and clubs in your area
Retford Action Centre
Tel: 01777 709650
Email: lgoad@retfordactioncentre.org.uk
Website: www.retfordactioncentre.org.uk/outreach.htm
BCVS
Tel: 01909 476118
Website: www.bcvs.org.uk
WHERE CAN I GET HELP WITH ABUSE OR MISTREATMENT?
WHAT IS ABUSE OR MISTREATMENT?
Abuse or mistreatment can be many things.
Physical including hitting, slapping, punching, kicking or the misuse of medication on someone.
Sexual including rape or sexual assault acts which the person has not consented to. It may be non contact such as teasing or being photographed.
Psychological including threats, humiliating someone, controlling or intimidating.
Financial including stealing or tricking the perswon out of money or material possessions like their house or jewellery.
Discriminatory including racist, sexist, that based on a person's disability and other forms of harrassment.
Neglect is also a form of abuse - leaving someone without food or heating, refusing to take care of personal needs and failing to provide access to appropriate health and social care may all be forms of neglect.
If you are, or you have a concern that someone may be suffering abuse or mistreatment; Tel: 0808 800 0340 (24 hour free phone helpline)
Nottinghamshire Women's Aid
Domestic Violence Telephone Helpline
Tel: 01909 500522
Email: enquiries@nottswa.org
Website: www.nottswa.org
S.H.E (Survivors helping each other)
Self-help support and information for adult survivors of childhood sexual abuse.
Contact: Hannah Harris
Tel: 01636 611107 or Mobile: 07783059133
Email: survivors-helping-each-other@hotmail.co.uk
Website: www.sheuk.org
WHERE CAN I FIND HELP TO STOP SMOKING?
Bassetlaw Stop Smoking Service
Tel: 0800 328 8553
Website: www.smokefree.nhs.uk
WHO CAN I HAVE A CHAT WITH WHEN I FEEL LONELY?
Rural Bassetlaw Befriending
Mine of Information, 2 Market Place, Tuxford, Newark, NG22 0LA
Tel: 01777 871482
Website: ruralbassetlawbefriending.org.uk
Offers support and companionship to older people living in rural North Nottinghamshire
Live at Home Scheme
Tel: 01909 732488
Email: worksop.liveathome@mha.org.uk
Website: mha.org.uk
A Call in Time
Call in Time is a FREE service where a trained volunteer could give you a friendly phone call once a week, on your preferred day, and at a time convenient to you, for a friendly chat to talk about just about anything you want to, from the weather to your favourite subject?
Tel: 0844 225 1607
Contact: Caroline Reynolds - 0207 2391866
WHERE CAN I GET SOME SUPPORT WHEN I LEAVE HOSPITAL?
WRVS Home from Hospital Scheme
Tel: 01777 707547
Email: bassetlaw@wrvs.org.uk
Support for the over 50's returning home from hospital. Service users can self refer by telephone or email.
WHO CAN TELL ME ABOUT VOLUNTEERING OPPORTUNITIES?
BCVS INVOLVE
If you are interested in becoming a volunteer and would like to find out what opportunities are available contact: Louise Smithson or Lesley Thorlby
Tel: 01909 476118
Website: www.bcvsinvolve.org.uk
WHAT SUPPPORT SERVICES ARE AVAILABLE IN RURAL AREAS?
Mobile Rural Contact Point
The Mobile Rural Contact Point is a partnership project between Nottinghamshire County Council, Bassetlaw District Council, Newark and Sherwood District Council and Nottinghamshire Police. The service provides rural communities in the two districts with access to advice and information on Council and Police services including:
• Social Care and Health
• Welfare Rights
• Blue Badge Scheme
• Schools/Free School Meals
• Traffic and Travel Information
• Employment Opportunities
• Housing
• Occasional surgeries with the Pensions Service and the Community Development officer
• Environment Services
• Crime Prevention Advice
• Driving Enquiries
• Reporting Crimes/Incidents
• Lost & Found Property
• Road Traffic Enquiries
• General Enquiries
• Council Tax/Housing Benefits
It covers approximately 80 villages mostly on a 4 weekly rota. A Police Officer and a County Contact advice officer from Nottinghamshire County Council are available to answer you enquiries on Police and Council services (both County and District Councils). A private interview room is available for confidentiality and the vehicle also has an access lift for wheelchair users.
For details of when the Mobile Rural Contact Point unit is near you view the rota online at: www.nottinghamshire.gov.uk or telephone Retford County Contact on: 01777 713800 or your local Parish Council or Post Office for posters.
Rural Champion
Councillor Kath Sutton is a member of Bassetlaw District Council's Cabinet. Part of her role is Rural Champion, which means she helps to ensure that rural issues are amongst the priority issues being considered by the Council.
Contact: Councillor Kath Sutton - 01777 709034
Email: Kath.Sutton@bassetlaw.gov.uk
Parish Council's Link Officer
Senior officers at the District Council have become Link Officers with key community groups. The role is to provide one point of contact with the Council, increase the Council's understanding of the local groups, work to help shape the Council's priorities and support the organisation.
The Link Officer for Parish Councils in Bassetlaw is:
Stephen Brown, Senior Manager Support Services contact him on 01909 533767 or at steve.brown@bassetlaw.gov.uk
WHERE CAN I FIND GENERAL INFORMATION ABOUT SERVICES FOR OLDER PEOPLE?
Notts 50plus is a partnership working to improve the quality of life for people over 50 in Nottinghamshire. Notts 50plus aims to increase choice and control for people over 50 by:
• promoting independance, health and well-being
• improving access to information, opportunities and services
They are developing new services to help people aged 50 plus and living in Nottimghamshire stay independent, active and healthy.
Notts50plus.co.uk provides information on services, activities and organisations in Nottinghamshire aimed at the over 50's.
www.notts50plus.co.uk
Other Useful Numbers
Age Concern
Tel: 01623 488206
Website: www.ageconcern.org.uk
Alzheimers Society
Tel: 01909 730886
Website: www.alzheimers.org.uk
Bereavement Care
Tel: 01909 502779
For more information follow link:
Website: www.retfordactioncentre.org.uk /self_help_self_help_list.htm
Citizens Advice Bureau
Tel: 01909 476049
Website: www.citizensadvice.org.uk
Mine of Information
Tel: 01777 870040
Website: www.tuxfordonline.co.uk
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